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Reviews

Please note that this guide covers areas of a bespoke Lincoln Students' Union system that is not available with SUMS.

When given a login for the Review page of the Accommodation website, you will either be given:

  • Admin Access - able to approve Student reviews, make them available to view on the website, and add other users;
  • Associate Access - allows you to submit your reviews without requiring approval & make them available to view on the website.

With both, when you log in you will be given information on:

  • How many properties are currently listed on the website;
  • How many associate reviews in total have been submitted and approved.

Admin access will also provide information on how many student reviews have been submitted and approved in total.

Admin Access - How do I approve or delete a review?

A student will receive a confirmation email upon submission of their review for approval, and an email will also be sent to a generic housing website email address to notify the team of a submission.

  1. After logging in, under Student Reviews click 'Manage';
  2. All reviews awaiting approval will be listed the top - select the red 'Actions' button to view the submission;
  3. Students will have provided information such as their Student ID number, the property address, contact details and their tenancy duration;
  4. Scroll down and you can:
    1. Amend the review title;
    2. Amend the contents if needed;
    3. Select the correct property address from the dropdown menu (the address given by the reviewer should be used as a guideline and the correct address confirmed by the approver);
    4. The ratings given by the student will also be shown but cannot be changed.
  5. Once complete, you can either 'Approve' or 'Delete' the review;
  6. An email will be sent to the student to confirm te outcome of their submission.

Note: Reviews can still be adjusted by a member of staff after approval and publishing.

How do I publish a review on the website?

  1. On the main page, under Student Reviews click 'Manage';
  2. Scroll down to 'All Reviews' and click the 'Actions' button;
  3. All of the details of the review will be shown;
  4. At the top, an option will be given to 'Hide' or 'Show' the review on the Accommodation website. This can be adjusted at any time.

Associate Access - How do I submit a review?

  1. After logging in, under 'Associate Reviews' click 'Manage';
  2. Click 'Create Review' and insert the:
    1. Title;
    2. Address of the property in question;
    3. Content of your Review;
    4. All of your ratings.
  3. Once completed, select 'Submit'.

Associate Reviews do not require approval, and are immediately available to be published on the website once completed. They can also be amended at any point.

Created on 13th January 2021