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Can I hide an event ticket that is on sale?

This guide covers how you can hide a ticket product after it goes on sale, allowing you to share the link to the product to selected users.

This is a useful option if you have select ticket products for an event that you only wish certain people to be able to view and purchase.

How do I hide a ticket product?

Hiding a ticket product can be done when creating or modifying the product:

  1. Create a ticket as normal, or click 'Modify' against an existing product if you need to hide a product that you have already created
  2. Scroll down to the Shop Options section
  3. Under this section you will find the below options:

  1. Enter the unique URL you would like to apply to that product - this will be the URL users will need to use to view and purchase the product
  2. Ensure 'Hide Product' is ticked
  3. save your product as normal

The ticket product will then be hidden from public display on both your website and the SU App when it is live, and the ticket will only be viewable via the unique URL that you have entered.

When a user views an event as normal, if it has any hidden products, they will not be able to view any reference to these tickets on the page.

Please note: Where an event date has only hidden products live, the 'Buy Tickets' button displayed (as per the standard SUMS web templates) will not be displayed. Please refer to the external developer documentation for further information.

The link to your ticket product will be the same as your other ticket products, but include the specific URL that you have entered for that product.

For example, the links to your products may be similar to:

https://trialsu.com/events/products/[productID]

All you will need to do is replace the end of the link with the specific URL you entered when creating your event.

For example, if you entered the URL hidden_product then the link would be similar to:

https://trialsu.com/events/products/hidden_product

Every Union's web pages will be slightly different, so you will need to confirm the full link by accessing an existing ticket product on your website and then adjusting this using the unique URL for the ticket you have hidden, so you can then share this with the relevant people.

Please note: To access a hidden ticket product you must do this by using the direct link to the product on your website. It is not possible to view a hidden product on the SU App.

Can I hide a ticket product at any time?

You can hide a ticket product at any point. You can add the options shown above when you first create the event ticket, or you can modify the ticket at a later date and add these options in.

You can also remove these options whilst the ticket is on sale, if you want to display an initially hidden product on your website and SU App.

Do I need to hide the event as well?

If you need to hide a ticket product, you do not need to hide the event itself as well.

When someone navigates to the event in question and views the products available, the product you have hidden will simply not be shown.

Can I hide an entire event instead?

If you need to hide an event as whole, and not just a specific ticket product, you have the option to do this when setting the status of your event.

Take a look at our guidance on how to hide an event for further guidance.

Created on 14th January 2025