How can I view how many times a referral code has been used?

This guide covers how you can view the usages logged against a referral code within the Events module.

When viewing your referral codes within the Events module, each code will have a Uses column which will confirm how many times a referral code has been used.

Each time an individual product is purchased using a referral code, this counts as 1 use against that code; uses are not calculated based on whole transactions.

Therefore, if someone purchases 3 of the same event ticket in a single transaction and applies a referral code, this will count as 3 uses against the code (providing they entered this code each time they added their products to their basket).

If someone has simply added a product to their basket and used a referral code but not completed their purchase, or their transaction has failed for any reason, no uses will be counted against the code.

Pulling reports relating to referral code uses

You can use the Reporting module to obtain a more detailed report of referral codes and their uses, including demographic reports relating to your members who have used referral codes when purchasing event tickets.

You will need to use the source entitled Product Referrals to access your referral codes data.

This source is linked to other tables, including transactions and members, so you can obtain more detailed reports relating to the individual transactions where a referral code has been used, and the members who purchased the items.

What happens if I refund or invalidate/revoke an event ticket?

Where a product has been purchased using a referral code, the use against the code will only be removed if an item has been refunded and invalidated/revoked.

If you only refund or invalidate/revoke an item, the use against the code will remain valid.

Product Status	Referral Code Use
Invalidated/Revoked only	Valid
Refunded only	Valid
Refunded and invalidated/revoked	Invalid

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Updated on --- March 2026