How can an associate member request a username reminder?
If an associate member needs a reminder of their username (ID), they can select the 'Forgot Username' option via the associate login page on your website.
Below you can see an example of this option when implemented on the associate login page:
The user will be requested to enter their email address, and if an associate account is registered with that email address, an email will be sent confirming their associate username (ID).
What if a member has multiple associate accounts?
If a member holds multiple active associate accounts that are registered to the same email address, they will receive an email referencing the most recent account that was created.
Staff Associate Accounts
You may have a staff member who is trying to access their associate account, but their account has been converted to a Student account (i.e. for the purposes of viewing elections on the website).
If this is the case, they should still receive an email if they select the 'Forgot Username' option.
This is the only situation in which an account marked as a 'Student' will receive an email when using this functionality. Students cannot use this functionality to request a username/student ID reminder.
Can I adjust the content of the email that is sent to associate members that select this option?
The templates for the emails that are sent to associate members who select this option can be found within the 'Emails' section of the Admin module - you will need to modify these email templates before you start to use this functionality, as the sender details and content will not reference your Student Union.
The template relating to username reminders is named:
- associate_forgot_username - This email is sent to associate members when they select the username reminder option and contains their associate username (i.e. ASSOC123)
From here you can 'Modify' your template to edit the content as required.
Ensure you do not change the Shortname of the email template, as this ensures that the email is sent to associate members when they select the 'Forgot Username' option and enter their email address.
How can I implement this functionality within my website?
If you have in-house web development resource, external developer documentation is available on GitHub here to allow you to implement this option on your associate login page.
If, however, you require any assistance implementing this within your web templates, please get in touch with us via ZenDesk.
Please note: Once this functionality has been added to your web templates, you will need to adjust your email templates as noted above to ensure your sender details and content are correct for your Union.
Created on 4th December 2024