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Product Collection Process

How do I allow staff to be able to facilitate product collection on the app?

You will need to assign the member of staff the correct permission:

  1. On the SUMS Dashboard, go to ‘Admin’;
  2. Select ‘Scanner Permissions’;
  3. Click ‘Create a User’ and select the ‘Product Collection’ permission from the dropdown menu;
  4. Click ‘Submit’.

How do staff log product collection on the app?

  1. Within the SU App, select the relevant organisation and login with their organisational email and password;
  2. Select ‘My Union’ from the bottom bar;
  3. Click ‘Administration’;
  4. Click ‘Scan Tickets’;
  5. Click ‘Product Collection’;
  6. Enter the ID of the product being collected and click ‘Search’ (the product ID can be found within the ‘ID’ column in the EPOS module);
  7. Select the relevant product;
  8. Scan the Member Pass of the student collecting the product;
  9. It will confirm if it has been accepted or not.

Where is the member pass found?

The pass can be found via both the SU App and the Student Dashboard:

SU App

  1. Within the SU App, select the relevant organisation and login with their organisational email and password;
  2. Select ‘My Union’ from the bottom bar;
  3. Click ‘Member Pass’.

Student Dashboard

  1. Log into the SU Website using your University credentials;
  2. Select ‘Student Dashboard’ at the top of the page;
  3. Click ‘Member Pass’at the top of the main Student Dashboard page to bring up the member pass QR code.

What if the app doesn’t think a member should be collecting the product?

  1. On the SUMS Dashboard, go to the ‘EPOS’ module;
  2. Enter the ‘Zone’ of the relevant product, and select ‘Products’;
  3. Find the relevant product and click the orange ‘Sales’ button;
  4. Search for the transaction of the member’s purchase of the product using the filters;
  5. Once you have found the transaction, it will confirm whether or not the product has yet to be collected;
  6. If it is marked as not having been collected, you can manually mark the collect here instead.

Updated on 20th January 2023